Contact information
Contact Us
We're here to help with questions about orders, refunds, and technical support.
DigitalGraphicsStudio
Operated by: Naturell Books LLC
Address: 5654 Maple Ln, Newburgh, IN 47630, United States
Phone: 1-800-585-8739
Email: contact@digitalgraphicsstudio.us
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
How to Reach Us
We're available to assist you through the following channels:
Email (Recommended)
contact@digitalgraphicsstudio.us
Email is the fastest way to reach us. We typically respond within 24 hours during business days. For order-related questions, please include your order number or the email address used for purchase.
Phone
1-800-585-8739
Available Monday through Friday, 9:00 AM - 5:00 PM EST. Please note that email may provide faster response times for detailed questions or issues requiring file review.
DigitalGraphicsStudio
c/o Naturell Books LLC
5654 Maple Ln
Newburgh, IN 47630
United States
For formal correspondence, legal notices, or if you prefer traditional mail. Please note that mail correspondence will take longer to process than email or phone contact.
What We Can Help With
Our customer service team can assist you with:
- Order Questions: Status updates, delivery issues, order confirmations
- Technical Support: File delivery problems, download issues, file format questions
- Refund Requests: Processing refunds within our 30-day guarantee period
- Product Information: Questions about what's included in each package
- File Issues: Corrupted files, wrong formats, incorrect dimensions
- General Inquiries: Questions about our services, policies, or business
Response Times
We strive to respond to all inquiries promptly:
- Email: Within 24 hours during business days (Monday-Friday)
- Phone: Immediate assistance during business hours
- Mail: Within 5-7 business days of receipt
If you contact us outside of business hours (evenings, weekends, holidays), we'll respond on the next business day.
Before You Contact Us
To help us assist you more quickly, please have the following information ready:
- Your order number or purchase confirmation email
- The email address you used to make your purchase
- A clear description of your question or issue
- Screenshots (if experiencing a technical issue)
Common Questions
Where are my files?
Files are delivered insantly via email or download link. Please check your spam/junk folder. If it's been more than 5 business days, contact us immediately at contact@digitalgraphicsstudio.us
How do I request a refund?
Email us at contact@digitalgraphicsstudio.us with your order number and a brief refund request. We offer a 30-day money back guarantee on all products. See our Refund Policy for complete details.
The files won't open. What do I do?
Contact us at contact@digitalgraphicsstudio.us with details about the error. We'll resend the files or provide them in an alternative format if needed.
Can I get a custom design?
We currently only offer the fixed packages listed on our website (Social Media Graphics Pack and Business Banner Pack). We do not offer custom design services at this time.
Complaints or Concerns
If you have a complaint or concern about our products or services, please contact us directly. We take all feedback seriously and will work to resolve any issues promptly.
Email: contact@digitalgraphicsstudio.us
Phone: 1-800-585-8739
Business Information
Legal Business Name: Naturell Books LLC
DBA: DigitalGraphicsStudio
Business Descriptor: Digital graphic design file delivery
Business Type: Digital products and services